Control Room Applications now open

Answer The Call

Join the frontline of innovation at Suffolk Fire and Rescue Service! We’re calling on skilled control operators for our brand-new control room. It’s more than a job – it’s a chance to shape our emergency response future. Be a key player in building a dynamic team and make a real difference in our community. 

Ready for this groundbreaking journey? Your path to impact starts now!

Apply now

Control Room Applications now open

Jobs we have open

Control Station Manager

To oversee the preparedness of all command-and-control mobilising systems, equipment and additional non-core activities. To develop and deliver new training packages. To provide resilience for deficiencies within the Fire Control for the efficient and effective management of Watch personnel and oversee preparedness of all Fire Control mobilising systems and equipment. To represent the Fire Control function at any national, regional, or local events.

Apply Now

Control Watch Manager

To lead and co-ordinate the core function of emergency call handling, mobilising, and incident management activities, providing guidance and support to watch members to ensure the service meets its statutory obligations and objectives.

Apply Now

Control Crew Manager

To support the Control Watch Manager in leading and coordinating the core function of emergency call handling, mobilising, and incident management activities, providing guidance and support to watch members to ensure the services’ standards are achieved.

Apply Now

Day Duty Control Watch Manager

Support the Station Manager in the design and delivery of control-specific training, policy and processes, providing guidance and support to watch members to ensure the service meets its statutory obligations and objectives. This is in addition to the core function of emergency call handling, mobilising, and incident management activities.

Apply Now

Day Duty Control Crew Manager

Support the Watch Manager to develop and implement training, policies and procedures for control operators, ensuring adherence to service standards. This is in addition to the core function of emergency call handling, mobilising, and incident management activities.

Apply Now

Coming Soon

Register your interest for roles soon to be released

Fire Control Operator

Register Interest

Why Suffolk Fire and Rescue Service

Community at the Heart: At Suffolk Fire and Rescue, our service is deeply embedded in the community spirit. You’re not just joining a team; you’re becoming a vital part of a close-knit community, dedicated to protecting and supporting one another.

Innovative Training and Development: We’re committed to your growth. Our state-of-the-art training programs are designed to not only enhance your skills but also to ensure you are well-equipped for the evolving challenges of fire and rescue services.

Diverse and Inclusive: We pride ourselves on fostering a diverse and inclusive environment. Here, every voice matters, and we celebrate different perspectives, ensuring a richer and more creative problem-solving approach.

Work-Life Balance: We understand the importance of balance. Our flexible scheduling and support systems are designed to ensure you can give your best to the job while maintaining a healthy personal life.

Cutting-Edge Equipment and Technology: With access to some of the most advanced equipment and technology in the industry, you’ll be at the forefront of fire and rescue services, ensuring the highest standards of safety and efficiency.

A Rewarding Career Path: Suffolk Fire and Rescue offers more than just a job; it’s a career with purpose. From challenging rescues to community engagement, every day brings a chance to make a real difference and leave a lasting impact.

Join us at Suffolk Fire and Rescue Service and be a part of something truly special. Your journey to making a meaningful difference in people’s lives starts here!

FAQ’s

  • Timeframes - Road map - Recruitment to Go Live:

    1. Please note that all those who register for the Eventbrite sessions will receive a Microsoft Forms link. This is to be completed before the event to ensure that we can tailor the information to benefit the majority of people attending.

    Once these Microsoft Forms have been completed delegates will receive a further link to the event and more information or more information for any subsequent events.

     

    Phase One Recruitment: Recruiting for Station Manager, Watch Managers and Crew Managers 14th December – 14th January.

     

    During this period all those without fire control experience or applying for the role of competent fire control operator will be encouraged to complete an Expression of Interest.

     

    The recruitment for Competent Fire Controllers and all those wishing to start a career in Fire Control will run from April 2024 once established ranks have been appointed.

  • Learn more about our Information sessions

    An information sessions will be held virtually on the 20th December 2023 at 1500.

    Once these Microsoft Forms have been completed delegates will receive a further link to the event and more information or more information for any subsequent events.

    A further information session will be held at Stowmarket Fire Station on the 9th of January at 10:30.

     

    Registration for both of these events can be found on Eventbrite.

     

    Suffolk Fire and Rescue Service Events | Eventbrite

  • What is the medical process?

    All applicants will be required to complete a Medical Questionnaire which will be emailed to them.

  • How do I express my interest in the role?

    Phase One Recruitment: Recruiting for Station Manager, Watch Managers and Crew Managers 14th December – 14th January.

     

    During this period all those without fire control experience or applying for the role of competent fire control operator will be encouraged to complete an Expression of Interest.

     

    The recruitment for Competent Fire Controllers and all those wishing to start a career in Fire Control will run from April 2024 once established ranks have been appointed.

  • What will the marking criteria look like?

    Applications and assessment will be scored using the NFCC Leadership Framework https://nfcc.org.uk/wp-content/uploads/2023/08/NFCC_Leadership_Framework_Final.pdf

  • What contract types will Control staff be hired on to?

    All staff will be working to the Grey Book terms and conditions.

  • Will I be able to transfer from another Fire Control?

    We are actively looking for new team members from existing Fire Control rooms.

  • Where will the SFRS Control Room be?

    The SFRS Control Room will be in Ipswich. Exact location will be disclosed to successful candidates.

  • Where can I register for an Information Session?

    Go to our Eventbrite page! We have two sessions – one in person and the other virtual!

    Event Brite Link!

Timeline

 

Title Date
Information Session via MS Teams 20 December 2023 at 15:00
Information Session at Stowmarket Fire Station 9 January 2024 at 10:30
Control Manager positions open for applications 14 December 2023 – 14 January 2024
Control Managers interview/assessment W/C 29 January 2024
Control Managers provisional start date April 2024
Fire Control Officer open for applications April 2024
Fire Control Officer interview/assessment TBC
Fire Control Officer provisional start date TBC

 

A message from Chief Fire Officer Jon Lacey:

Everything we do is aimed at making Suffolk, its communities, local businesses, and visitors to our county safer. Our people are at the heart of our achievements, with our staff taking pride in being part of the SFRS family and being motivated, professional and highly skilled in whatever role they’re in within our service.  As a new and exciting part of our fire family, we will be delivering a state of the art and brand new Fire Control facility based in Ipswich, and we need motivated and talented people to operate it.  As the first point of contact in an emergency you will make a real difference to lives of people within Suffolk.  Suffolk Fire & Rescue Service meets the risks of the county with 43 frontline fire engines spread at 35 locations across one of the largest counties in the UK.  On average we mobilise fire engines to five and a half thousand incidents every year, with significant peaks during the summer period.

By joining our team you will have a unique opportunity to shape how our Fire Control operates, looks, and feels.  Whether you have years of emergency control room experience or are ready for a new challenge we want to hear from you.  You will find lots of resources on our website and there will be information sessions where you can meet the team.  If you cant find what your looking for the team will be happy to answer any questions you might have through the our recruitment mailbox.